How do I reduce the back and forth in service delivery?

This is a recording of a LIVE event last week in my free Facebook Group (

Today I’m going to share a small adjustment that can be used in any phase of a client services workflow to cut down on period of drag or reduce email ping-pong.

Warning: It’s super simple.

1:20 Who sets the pace?

2:05 Writing Coach example

7:18 Sales Person example

12:48 This process can be used at various stages of your business

14:26 Process Map: Map, Prep, Try

Layla is the Creator and CEO at ProcessDriven, where she helps small teams turn chaos into process inside our signature training programs. Since 2018, Layla has been combining software, operations, and storytelling to guide 1,200+ teams to “Enjoy the Process!” while building a scalable foundation of business systems. The rest of the time? She's focused on creating value over on our YouTube Channel and free Facebook Group.