This video gives a simplified, proven practice I've used for over eight years to help all kinds of businesses to figure out exactly what their company does so they can grow their business easier and more efficiently. This process mapping tutorial will walk you through the core theory of process mapping, which allows you to answer the six key questions of a systemized business, as well as execute it to improve your business workflows.

Process mapping is essentially visual storytelling for your business, turning invisible actions into a simple, clear map that shows you why things matter to the big picture and where things are breaking down. By working through the steps, you'll learn to identify the painful areas of your small business that are worth fixing and figure out the scope by setting a clear start and stop point. The power of process mapping comes from being able to clearly see all of your steps in a workflow, identify where handoffs are causing confusion, and find automation opportunities so you can stop manually applying project templates and focus on the actions that will truly systemize your business.

Videos & resources mentioned in this episode:
🔗 Want to work with Team ProcessDriven? Start here
🔗 Watch 7 Steps to Write SOPs that Work
🔗 Watch The 4 Systems You Need in Your Business
🔗 Grab your copy of This Service Design Doing book

Here's what this video covers:
00:00 Why process mapping matters
02:30 Pick the painful process
03:32 Set your map’s start and stop points
05:16 The 4 shapes you need to know
07:35 Start mapping: “What happens next?”
09:40 Parallel paths + improvement flags
11:37 Using decisions (diamonds)
14:08 How detailed should your map be?
15:26 Adding swimlanes: people, tools, time, emotions