“Uh…I think it’s broken,” you hear from across the room.
Your head flips up and you shift gears from “worker mode” to “firefighter mode” in seconds.
“What’s broken?” You ask.
“It’s the website, I think.” your colleague says. “Or maybe the plugin? I’m not sure, but something is keeping our products from reaching all our customers. We’ve already received 7 support tickets related to it!”
Your brow furrows.
“Could you please reply to the support tickets to say we’re investigating it?” You ask. “I’m not sure what’s happening yet, but we’ll figure it out!”
You take responsibility and feel the adrenaline spike.
It’s go time!
Over the next 90 minutes, you’re laser-focused on solving this problem.
You’re pinging teammates, scouring help docs, and Googling like crazy…
That stack of marketing work you were supposed to be doing this afternoon? It’s not even on your radar. You’re focused on putting out the fire in front of you.
Finally, you find the source of the issue – a pesky plugin that auto-updated.
Click…
Confirm…
Poof!
“The site is back up! It should be processing orders now.” You cheerfully tell your teammate. After a quick celebration, there’s a flurry of keystrokes as your team starts quickly updating client support tickets.
Phew.
But…aren’t we forgetting something?
Right…
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