How do I build processes for new services?

This is a recording of a LIVE event in my free Facebook Group (

How can we use workflows to clarify a new offer? Well, let’s find out.

Live on this call I’m going to demo how I approach “mapping the unknown” with four simple steps.

I’ve used it personally for finally documenting my home organization (a ClickUp area I now lovingly refer to as my “How to Adult” tasks), launching new services (more on this soon…!), and figuring out the hiring process (hint hint).

Skip right to what matters to you:

3:42 Map, Prep, Try!

5:19 Step 1 to Mapping: What’s the Point?

10:35 Step 2 to Mapping: Fresh Eyes Approach

16:08 Step 3 to Mapping: “Stealing”

10:21 Step 4 to Mapping: Zhuzh

[ Like the new ?? ] Custom composition created by Thanks, Richard!

Layla is the Creator and CEO at ProcessDriven, where she helps small teams turn chaos into process inside our signature training programs. Since 2018, Layla has been combining software, operations, and storytelling to guide 1,200+ teams to “Enjoy the Process!” while building a scalable foundation of business systems. The rest of the time? She's focused on creating value over on our YouTube Channel and free Facebook Group.