[ Case Study ] From Firefighting to Focus: One Leader's 90-Day Transformation

Jim led a transformation that reshaped how Phlex Tek worked, powered by ProcessDriven Foundations™ and the systems it helped him put in place.

+70%

Increase in team productivity

-100%

Emergency issues
(Zero in 2.5 weeks!)

+40%

Stronger systems
in just 90 days

ABOUT Phlex Tek

Founded in 2019, Phlex Tek is a US-based material science solution provider focused on coating and adhesive resins. They serve manufacturing clients across North America.

INDUSTRY: Manufacturing
TYPE: For-Profit
TEAM SIZE: 5+ Employees
LOCATION: United States
FOCUS AREA: Workflow Efficiency

Before ProcessDriven

Jim wore multiple hats – and most of his time was spent putting out fires. There wasn’t a clear system for task management, and the same problems kept coming back.

👎 What wasn’t working:

Notes scattered across inboxes and notepads
At least one emergency (“fire”) every week
Missed or forgotten tasks

“Before was constant firefighting… we couldn’t even finish what we started.”

"I was one of the worst - I'd forget my own to-dos unless someone reminded me a week later."

Jim Werkmeister

Director of Production, Phlex Tek

"I'd look at your emails and then I'd fight six fires in a week. I said, ‘This is stupid. Why am I NOT doing this?'"

Jim Werkmeister

Director of Production, Phlex Tek

WHAT CHANGED

Jim joined ProcessDriven Foundations™. In 90 days, he led his team into a shared system and helped them make being ProcessDriven the new normal.

✅ What happened:

- Built SOPs so team members could cover for each other (and take actual time off)
- Used team meetings to assign and track tasks in real time
- Created a “Corrective Action” process to analyze root issues and prevent repeat problems
- Trained leadership to use dashboards for visibility into operations

“We started using process to stop problems before they happened.”

“When we actually put together some SOPs, people started saying, ‘Hey… this is going to work.’”

Jim Werkmeister

Director of Production, Phlex Tek

The DATA BEHIND THE CHANGE

At ProcessDriven, we use a tool called the Systemization Snapshot™ to help teams measure how systemized their operations are, from how they manage tasks to how they document what they do.

The Snapshot measures how a team runs across three key areas:

Task Execution tracks how work gets done. Are tasks captured, assigned, and completed—or are things slipping through the cracks?
Resource Allocation looks at how the team uses what it already has—people, tools, and time—to get results.
Knowledge Documentation measures how much vital info lives outside someone’s head. Is it written down, shared, and easy to find when it’s needed?

In just three months, Phlex Tek’s systemization score jumped from 53% to 93%. Those results? A clear sign that things had changed. Here’s how that growth broke down across each category:

THE SHIFT WAS REAL

The team had fewer surprises, less stress, and the ability to move forward—instead of playing catch-up.

The data? It just supported it.

“Team productivity has probably gone up at least 50%."

“We haven't had a fire in two and a half weeks."

Jim Werkmeister

Director of Production, Phlex Tek

FROM FIREFIGHTING TO FOCUS IN 90 DAYS

Jim didn’t just complete ProcessDriven Foundations™, he transformed how his team works.

In just 90 days, he guided his team to fewer fires and a lot less chaos.

“Before was chaos and a lot of aggravation,” Jim said.

“After is just getting a whole lot more done, staying a lot more focused, and actually moving the company in the direction we want.”

“Tired of putting out the same fires every week, Jim joined Foundations ready to get to work. He led by example, showed his team why this mattered, and turned problem-solving into a habit. Now, issues get solved once. And they stay solved.”

Sarah

ProcessDriven Coach

You could be next.

Join Phlex Tek and 2,000+ other clients who have experienced ProcessDriven Foundations™.