[ Case Study ] From Firefighting to Focus: One Leader’s 90-Day Transformation
[ Case Study ] Increasing Team Productivity by 50% in 90 days
How Jim, the Director of Operations at Phlex Tex, went from fixing 6 mistakes a week to preventing problems before they happened with ProcessDriven Foundations™.
+48%
More efficient use of people and time
-12
Emergency issues
(Zero in 2.5 weeks!)
+44%
More reliable processes
in just 90 days
ABOUT Phlex Tek
Founded in 2019, Phlex Tek is a US-based material science solution provider focused on coating and adhesive resins. They serve manufacturing clients across North America.
INDUSTRY: Manufacturing
TYPE: For-Profit
TEAM SIZE: 5+ Employees
LOCATION: United States
FOCUS AREA: Workflow Efficiency
- One place for all tasks and projects
- Stopped fixing the same problems
- Built SOPs to keep work moving
Before ProcessDriven
Jim entered ProcessDriven’s world as a Director of Production but, in reality, he wore multiple hats. Some days he helped with marketing, some days on operations, and most days solving problems.
He didn’t know what the cause of the issues were, but he knew they felt terrible! He mentioned:
- Notes scattered across inboxes and notepads
- At least one emergency (“fire”) every week
- Missed or forgotten tasks
I was one of the worst. I'd forget my own to-dos unless someone reminded me a week later."
But it wasn’t an immediate decision to work with ProcessDriven. It took a few months of Jim trying to “DIY” his systems before he decided to enroll. Constantly fixing mistakes (or “putting out fires”) eventually became his wake up call.
WHAT CHANGED
Eventually, Jim joined ProcessDriven Foundations™ where he:
- Built SOPs so team members could cover for each other (and take actual time off)
- Used team meetings to assign and track tasks in real time
- Created a “Corrective Action” process to analyze root issues and prevent repeat problems
- Trained leadership to use dashboards for visibility into operations
When we actually put together some SOPs, people started saying, ‘Hey… this is going to work.’”
The DATA BEHIND THE CHANGE
At ProcessDriven, we use a tool called the Systemization Snapshot™ to help teams measure how systemized their operations are.
The Snapshot measures how a team runs in three key areas:
- Task Execution tracks how work gets done. Are tasks captured, assigned, and completed—or are things slipping through the cracks?
- Resource Allocation looks at how the team uses what it already has—people, tools, and time—to get results.
- Knowledge Documentation measures how much vital info lives outside someone’s head. Is it written down, shared, and easy to find when it’s needed?
When Jim first took the assessment, Phlex Tek’s score came in at a concerning 53%.
In just three months, Phlex Tek’s achieved a whopping 93%. Those results? A clear sign that Jim has single-handledly transformed the way his team worked.
Here’s how that growth broke down across each category:
As a result, the team had fewer surprises, less stress, and the ability to move forward—instead of playing catch-up.
FROM FIREFIGHTING TO FOCUS IN 90 DAYS
Jim didn’t just complete ProcessDriven Foundations™, he transformed how his team works.
In just 90 days, he guided his team to fewer mistakes and a lot less chaos. This resulted in not just a boost in profitability but also morale.
“Before was chaos and a lot of aggravation,” Jim said. “After is just getting a whole lot more done, staying a lot more focused, and actually moving the company in the direction we want.”
You could be next.
Join Phlex Tek and 2,000+ other clients who have benefited from ProcessDriven Foundations™.
