The Key to Delegation: Comparative Advantage in Small Business
“It’s faster/easier to do it myself.” “I don’t have time to train someone else.” “No one can do it as well as I can.” Do these excuses sound familiar? These…
How to Improve Your Feedback Process in Three Easy Steps
Imagine how streamlined our processes would be if we only received positive feedback! Unfortunately, in the real world, feedback is more often given when something isn’t working right than when…
Fix Your Workflows and Improve Your Team’s Efficiency with Process Mapping
As a business owner or leader, understanding the details of your operations can be a game-changer. Business processes are the backbone of your company, directing how tasks get done, who…
How to Host Weekly Team Meetings (with Example Agenda)
Traditionally, meetings fall pretty low in popularity rankings...they’re often considered a necessary evil. 😈 Over the course of our careers, most of us have attended at least one meeting that…
How Often Should You Have Team Meetings?
Meetings are an essential tool for influencing company culture and team relationships. Some factors that influence the effectiveness of team meetings include:What you include in the agendaWho’s there and who’s…
Five Tactics to Increase the Efficiency of Your Processes
If you have successful business processes already in place, congratulations! That’s a great first step! Yet there are still benefits to be realized by increasing their efficiency. Improved productivity is…
How to Productize Your Service
When marketing a service-based business, customers want to purchase results, not a process. If you’re a portrait photographer, selling customers a two-hour photoshoot is less compelling than a perfect business…
How to Build a Customer Support Workflow
Good customer support is essential, whether pre-sale, assisting potential clients with issues during or before a purchase, or after, ensuring they have a positive experience with your product or service. …
Four Ways to Be a Better Client and Improve Your Consulting ROI
One of the most significant benefits of working with a consultant is the ability to leverage their expertise. The investment can be quite a value compared to the cost and…
How to Use Process Mapping to Improve User Experience
We’ve all been at the receiving end of a frustrating or unfulfilling process that can leave us scratching our heads and thinking, "there’s got to be a better way!" In…